Communication is the "Key" to Service

[W.J.Langholz]

Rented a Garmin 510 from Air Power. Have a Lowrence 2000 but they are going by the way side and I wanted to see what else is out there.

Anyway 2 things to remember
DO NOT try new things after a long day of work
DO NOT call XM Radio after hours

Dialed the 800 number for my subscription, 5 times before I could get anybody that could speak 3 words of "English" consecutively ............. I can handle a good ol Southern accent any day.....thanks Anna Bel

A large part of the business I work in, is communication, and it was a reminder to me, the next time I'm on the phone, is to make sure the other person can understand what I'm trying to explain to them

[170C]

I too have a Lowrance 2000c. Its a great GPS and works just fine when I can figure out what I need to do with it. Its not the fault of the unit, just the operator. I found a feature several weeks ago that I had wondered about for a couple of years and unfortunately the support folks failed to tell me how to access that feature (finally read how to do so in the manual ) I recently talked to the good folks in Tulsa (at least we don't have to talk to India, Phillipeans, et al--a big issue with me ) and upon them helping me they did admit that Lowrance is getting out of the aviation market and will concentrate on the sportsmen & hikers market. I couldn't help but tell them it was a shame to cease making a good product and leave the aviation market to basically one mfg (Garmin). They indicated they will continue to support the aviation products as long as there is a supply of parts. Guess one of these days I too will have to check out a Garmin. Nothing against Garmin, its just that they need a good competitor to keep them on their toes for new products and to keep pricing in line.

[GAHorn]

We are The INTERNATIONAL Cessna 170 Association.
We have good Members from all over the world, including the Phillipines.

("Communication" is defined as a process by which we assign and convey meaning in an attempt to create shared understanding. I consider it important that we communicate the friendship and comraderie we actually share in our mutual love of this airplane and it's many owners. If we are to criticize anyone's accent, perhaps we should start with one of our own board-members.....not to mention our past prez and alligator-husbandry expurt....both of whom hail from Looeasyana.)

[170C]

My comments were directed to the US companies who choose to outsource their tech services (Lowrance doesn't, but most ever other product including AT&T does) to foreign companies and then hire those people to provide the tech service who barely can speak English, much less understand it We should pressure our representatives to forbid oursourcing of products. Yes, we would pay higher prices in most cases, but think of the jobs it would create here in the US. However that cooling air scoop could likely be mfg'd in China, where most everything else is these days, for that $.67 cost. Then it would only cost you $50 by the time everyone got their part of the pie No offense meant toward any of our international members. All of them I have had the opportunity to visit with speak better English than I do. Then of course there is that guy out on Toledo Bend Lake

[c170b53]

I dislike those intolerant of others and the Dutch.

[c170b53]

I also have the Lowrance 2000, a fine unit that has lost its support. There's replacements but as usual they cost more than they should.

[cfzxo]

Jim, communication and Dutch goes like this, Wooden shoes, Wooden head, Wooden listen I know, got a few in the family.

Bill CFZXO 170B

[GAHorn]

My great, great grandfather dropped the "Van" from VanHorn.

[hilltop170]

Well, there you go, I've always heard you can tell they're Dutch, but you can't tell them much.

p.s. Don't tell Ina I said that.....................Please!

[canav8]

My great, great grandfather dropped the "Van" from VanHorn.

I think you meant that your Great Grand Father dropped the Horn from the Van...LOL Doug

[GAHorn]

My great, great grandfather dropped the "Van" from VanHorn.

I think you meant that your Great Grand Father dropped the Horn from the Van...LOL Doug

Ya. Dat.

[c170b53]

Oh that's a keeper!
I work with KLM everyday and they are pleasantly different (as I think we all are) most of the time. My Mom is Dutch ( war bride) and she will soon be turning 90. I'm still questioned about my attire when I visit.